Home door lockouts
Yes, that's our real average time across Granada, day and night. We have technicians positioned in different neighbourhoods so we're not relying on a single starting point. The exact time depends on your location and the hour, and we confirm it when you call.
It's usually wear inside the cylinder, internal dirt, or a slight misalignment between the latch and the frame. The technician checks it on site: sometimes cleaning and lubricating solves it, and if the cylinder is worn, it's replaced in the same visit.
Yes, we regularly work with armoured doors. It takes a bit longer than a standard door because of the system's own resistance, but the priority is still to avoid damaging the frame or lock. If there's truly no alternative, we explain it before acting.
Not necessarily. We first try to extract the fragment with precision tools; in many cases the cylinder stays fully working and nothing else needs replacing. Only if the mechanism is damaged do we consider replacing it, and we confirm that with you first.
We don't charge extra for the floor or for having no lift. Price depends on the type of door and lock, and on the time of the service — not on how many flights of stairs the technician has to climb.
A standard opening is usually quicker and priced at the base rate. An armoured door has more locking points and resistance, so it needs more work time, which is why it costs more. We always give you the exact price by phone before coming out.
Yes, based on the details you give us (door type, lock type if you know it, and the time), we give you a fixed price over the phone before confirming the call-out. You don't need to wait until the technician arrives to know what you'll pay.
Yes. After the opening we leave the lock working and closing normally, even if it's the same one you had before. If you'd rather change it the next day, you can lock up as usual that night while you decide.
For safety, the best move is to change the cylinder as soon as possible rather than wait. That way you're certain no one who found the keys can get in. We can do this the same day as the door opening if you need it.
Yes, without exception. Those are exactly the dates when a reliable service matters most, so we keep the same 24-hour availability all year round, holidays included, though arrival time may vary slightly due to traffic or crowds on those days.
Business and shop lockouts
Yes, we respond at any hour, including before your shop's opening time. The earlier you call, the better we can time our arrival to your opening. Just tell us the deadline you need when you confirm the call-out.
Yes, this is one of the most common call-outs for shops. We check the mechanism — track, spring or lock — and prioritise freeing it without damage. Only if a part is genuinely broken do we consider replacing it.
It depends more on the lock and door type than how the space is used. A storage room usually has simpler, cheaper locks to open; a warehouse with a large metal shutter can take longer. We give you the exact price based on your description.
We don't automatically call the police. It's enough to show your connection to the premises — as owner, authorised employee, or similar — with whatever documentation you have available. We always act within the legal framework.
It depends on the specific system. For standard electronic locks we can usually help; for more complex access systems tied to third-party software, we assess it over the phone to confirm whether we can assist or whether the original installer is a better fit.
We hand over as many new keys as your whole team needs during the same visit as the lock change, so you avoid having staff without access while copies are made separately afterwards.
Yes, we can master-key locks so a single key opens several access points — useful for buildings with multiple doors or chains with several premises — as long as the mechanisms are compatible with each other. We assess this for you with no obligation.
Yes, that's one of the most sensible reasons to change it. You don't know whether that key is still in their possession or whether they might lend it out. Changing the cylinder is the most direct way to be certain who can get in from now on.
Yes, we treat this as a priority call-out. We assess the damage and, in most cases, leave the door closing securely that same day, even if with a temporary fix while the damaged part is fully repaired or replaced.
We can discuss this case by case depending on your business and how often issues come up. Call or message us to explain your situation, and we'll assess whether preferential terms or periodic check-ups make sense for you.
Vehicle lockouts
Yes, we use tools designed specifically for vehicle entry, made not to damage the paintwork, seal or bodywork. It's different from what we use on home doors, precisely to treat your car with the care it needs.
We can open both vehicles with modern central locking and older models with mechanical locks. Each system needs its own technique — tell us the make and model when you call so we can confirm the right approach.
We regularly work with most brands found in Spain: Seat, Volkswagen, Renault, Ford, Opel, as well as BMW, Mercedes and Toyota, among others. If you have an uncommon model, mention it when you call so we can confirm availability.
The price range is similar to a standard home door opening, adjusted for the vehicle model and locking system. We confirm the exact price by phone before we come out, with no surprises on arrival.
We handle the vehicle opening directly. For chip keys or programmed remotes, we assess each case by make and model, since it sometimes requires coordinating with a dealership or an auto-specialist locksmith.
Yes, we open rental cars just like any other vehicle. We recommend also informing the rental company so there's a record of it, in addition to calling us to resolve the lockout.
It's usually resolved within a few minutes once the technician is on site, though the exact time depends on the model. You do need to be present during the job, since we verify the vehicle is yours before opening it.
In many cases we can check and fix it on site. If the problem turns out to be mechanical or electrical beyond the ignition cylinder, we'll tell you clearly so you can decide whether the car needs towing to a garage.
That's usually not a problem — the technician goes right to the parking spot. If the car park has restricted access control, mention it when you call so we can coordinate how the technician reaches your vehicle.
Yes, that's a standard safety measure before opening any vehicle, just as we ask for ID for homes. It protects both of us from someone opening a car that isn't theirs.
Interior doors
Yes, most interior bathroom locks are simple and open without drilling, using quick, non-invasive techniques. It's one of the fastest issues to resolve.
Yes, we treat this kind of call-out as a priority and handle it calmly. Most bedroom locks open in seconds using non-invasive technique, without forcing anything or making noise that could upset the child.
Quite a bit cheaper, since interior locks are usually simpler and quicker to open, without the locking points and reinforcements of a security front door. We give you the exact price depending on the case.
Yes, we also handle locks on furniture, wardrobes and drawers. It's usually a quick, affordable job — just mention it when you call so we can confirm the price.
Yes, that's a common issue after rainy spells. We check whether it's a swollen door panel, misaligned hinges or the mechanism itself, and adjust whatever's needed to get it moving normally again.
In most cases, yes — adjusting the hinges and mechanism is enough. Only if the hardware is genuinely worn out do we suggest replacing it, and we explain that to you before doing so.
Usually less. Interior locks tend to be simpler, so the opening is quicker than for a front door with more locking points.
Yes, we always prioritise call-outs involving a vulnerable person locked inside. Tell us this right when you call so it's clear from the start and we can act as quickly as possible.
Yes, if it coincides with the main call-out, the technician can check it during the same visit. Mention it when you call so they bring what's needed and we can give you a combined price.
Yes, we work discreetly in any type of home. Opening an interior door is usually quick and quiet, without drawing attention from other flatmates.
Lock replacement
Yes, this is one of the most common reasons to change a lock. You don't know how many key copies exist or who has them — previous tenant, landlord, contractors — so changing the cylinder gives you full certainty from day one.
We work with approved brands across different security levels, from standard cylinders to high-end anti-bump models. The difference lies in resistance to manipulation techniques and control over key duplication. We advise you based on your budget.
A standard replacement is usually done in under an hour. You don't need to leave home — you can carry on with your day as normal while the technician works on the door.
Yes, in the vast majority of cases it's enough to replace just the cylinder, without touching the rest of the lock, the door or the frame. Only if the whole mechanism is damaged is something bigger considered.
It depends on the extent of the damage: whether the cylinder alone is enough or the whole mechanism needs replacing. We assess the damage on site and give you a fixed price before starting, with no surprises.
Yes, that's a very common situation and a perfectly reasonable reason to change the cylinder. It's the most direct way to regain control over who can enter your home from that point on.
In some cases it's technically possible to keep compatibility with existing keys, depending on the system. Let us know before the visit so we can assess whether it's feasible with your current lock.
Yes, within the available range there are models that turn with less mechanical noise. Tell us about your situation when requesting a quote and we'll point you to the most suitable option.
You can keep it if you like, for example as a spare or reference. If you'd rather we dispose of it properly, we do that too — just tell us your preference when confirming the change.
It can usually be done the same day, just like an urgent opening. If you'd rather schedule it in advance for a specific time, you can book ahead without any problem too.
Anti-bump and high-security locks
Bumping is a break-in technique that uses a modified key and a sharp strike to open standard locks in seconds, without leaving marks. An anti-bump lock is specifically designed to withstand that strike, closing this very common security gap.
It can be worth it if security matters to you while you're living there, since the cylinder can be removed and taken with you when you move (putting the original back). It's a personal call based on how much that peace of mind is worth to you versus the cost.
Yes, in most cases with a standard European profile, it's enough to replace the cylinder with an anti-bump one, without touching the rest of the mechanism or the door.
If your lock has a standard European profile and you've never specifically replaced it with a security model, it probably lacks anti-bump protection. We can confirm this for you at no cost during a first visit.
Yes, we offer additional reinforcing deadbolts as a complement to the main lock, for those looking for an extra layer of security on the front door.
Yes, we can check your current door and assess together what level of security makes sense for your situation, before you decide what to install. Arrange the visit by phone or WhatsApp.
Yes, especially if there's valuable equipment or sensitive data inside. The cost of a security lock is usually far lower than replacing what's lost in a break-in.
With normal use, a good security cylinder lasts many years without issues. It usually needs no special maintenance beyond not forcing the key if it becomes hard to turn, and letting us know if that happens.
Yes, mid-to-high-end security cylinders are designed to resist several manipulation techniques at once, not just bumping. We advise you on the right protection level for your budget.
In simple terms: the certified high-end version passes independent tests confirming its real resistance to various break-in techniques, while a basic one can be labelled 'security' without having passed those tests. We explain this with concrete examples when assessing your door.
Pricing and quotes
The night surcharge reflects the need to keep technicians available outside normal working hours. As a rough guide we work with €60 during the day and €80 at night, though we always confirm the exact price by phone before starting.
We give you a fixed price over the phone based on what you tell us. It would only change if the technician discovers something on arrival that genuinely alters the complexity of the job, in which case they explain it and ask your agreement before continuing.
The base price includes travel within Granada city and the opening itself using non-destructive technique. Charged separately, always informed beforehand, is any extra material such as a new cylinder if you decide to have one fitted.
No. Travel within Granada city is included in the price we confirm by phone. We don't add charges that weren't mentioned before starting the job.
The price of the opening is added to that of the lock change you choose, including the corresponding material. We give you the full breakdown by phone before confirming, so you know exactly what you'll pay.
Mention it directly when you call and we'll consider your specific situation. There's no fixed published rate for these cases, but we're open to discussing it.
Yes, tell us about your situation via WhatsApp — door type, lock if known, area and time — and we'll confirm the price in writing before anyone heads out.
It doesn't go up automatically. If the real complexity is greater, the technician explains it to you on the spot and asks for your agreement before applying any change to the initial price.
That figure is a guide for a standard opening with no added difficulty. Armoured doors, high-security locks or complicated access points are assessed separately, and we always confirm the exact price before starting.
We accept cash, card and Bizum. You can choose whichever payment method suits you best when the job is finished.
Response times and coverage areas
We cover Granada city — Centro, Albaicín, Zaidín, Realejo, La Chana, Beiro, Cartuja, Genil — and nearby towns like Armilla, Ogíjares, Maracena and Huétor Vega. Travel within these areas is included in the price.
Having technicians spread across different parts of the city, rather than a single starting point, is what lets us keep that average time even during rush hour. In especially heavy traffic, we'll tell you honestly when you call.
Yes, spreading availability across several parts of the city is exactly what lets us respond quickly in any of them, rather than relying on a single central point.
We take that into account: in the historic centre, technicians usually park where they can and finish the last stretch on foot if needed. Mention it when you call so we can factor it into the timing.
Our usual coverage is Granada city and the nearby metropolitan area. For towns further out in the province, contact us and we'll confirm whether we can help and under what conditions.
Yes, that's the fastest and most accurate way to tell us where you are, especially on streets that are hard to find. Share it via WhatsApp as soon as you call.
We prioritise based on the severity of each situation — for example, a vulnerable person locked inside takes priority — and organise routes to reach everyone as fast as possible depending on technician availability at that moment.
Yes, there's genuine 24-hour availability, including the middle of the night. It's not a 'we'll call you back tomorrow' service — we respond and set the job in motion right then, even at 3am.
Yes, we keep the same availability on those days, though there may be slightly higher demand and therefore small variations in arrival time due to the city's own crowds during those dates.
Of course, saving the number in advance is a good idea. Message or call us whenever you like and we'll confirm, with no obligation, whether your exact area is within our usual coverage.
Tourists and holiday rentals
Yes, we can communicate in English, German, French and Italian, as well as Spanish. Message us on WhatsApp in your language explaining the situation and we'll reply directly.
Call us and explain the situation: in most cases we can open the door directly without depending on the lockbox working. If you can, also contact the host so they're aware.
Yes, we ask for some reasonable proof — passport or ID along with the booking confirmation (Airbnb, Booking, etc.) — before opening. It's a safety measure for everyone involved, not excessive red tape.
Yes, if something needs clarifying, the technician can speak by phone with the host while you're present, to resolve any doubts before going ahead with the opening.
No, we apply the same pricing criteria to everyone, residents and visitors alike. There's no separate rate just because you're a tourist.
Yes, intensive use and frequent guest turnover speed up wear on a conventional lock. If you manage a holiday rental, we recommend checking it periodically to avoid a failure mid-stay.
Yes, there are sturdier options designed for intensive use, both higher-quality mechanical locks and electronic ones with code management. We advise you based on how you handle guest check-ins and check-outs.
Yes, we operate at any hour, so as soon as you're back and call us, we get moving. It doesn't need to be at any particular time of day.
The procedure is practically the same: we coordinate with whoever makes the call, and at the moment of opening we verify with the guest present their connection to the property, using whatever documentation is available.
Yes, that exact kind of situation is common given Granada's tourist activity, and we handle it with the same speed as any other night-time call-out. Call as soon as you need us.
Trust, guarantee and payment
Our technicians always identify themselves before starting work. If you have any doubt, you can call us on our official number while the technician is present to confirm it corresponds to our call-out.
Yes, we always issue an invoice, without you needing to ask for it specifically. It's the document your insurer needs to process any claim related to the service.
Yes, we offer a guarantee on the installation carried out and on the material, according to the manufacturer's terms for each lock or cylinder. We confirm the exact period based on the model installed.
If the fault is related to our previous installation or repair and it's still within the guarantee period, you don't pay the full price again. Contact us and we'll review the specific case.
You can look us up in directories and the company's public profiles to get a sense of things before calling. We'd rather trust be built on real transparency — a clear price, an invoice, a guarantee — than on figures we couldn't actually verify with you.
Yes, we operate with appropriate cover for incidents arising from the service itself. Any accidental damage related to our work is handled directly with us.
Yes, the price is confirmed before starting the job, not once it's finished. So you know exactly what you'll pay from the moment the technician gets to work.
Yes, contact us directly by phone, WhatsApp or email to explain the issue — most problems get resolved in that first conversation. If needed, you can also request the official complaints form.
Yes, you can confirm it via WhatsApp if you prefer, which leaves a written record of the price and agreed details, in addition to the phone confirmation.
We use your details only to provide the service and for the corresponding invoicing. We don't share them with third parties for commercial purposes.